At Mutual of Omaha, we exist for our customers. That’s why we continue to monitor the COVID-19 pandemic and remain vigilant in our measures to promote the health and safety of our customers, associates and communities. We remain committed to providing superior service to our policyholders and have taken steps to prevent any interruption in our business processes.
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Update: New Tools in the Fight Against COVID-19

New vaccines are proving effective in the fight against COVID-19. Here’s what we know:

  • The Food & Drug Administration (FDA) has authorized vaccines produced by Pfizer-BioNTech, Moderna, and Johnson & Johnson. Other vaccines will near approval in coming months.
  • The approved drugs not only combat COVID-19, they help fight variant strains as well. Click here to learn more about these breakthrough vaccines.
  • The U. S. is on track to have enough vaccine supply for every adult by the end of May. States will continue to administer doses based off of state guidelines.
  • Each state is developing its own guidelines on distributing the vaccine. Find a link to your state health department here to check on vaccine information in your area.

The federal government is providing the vaccine free of charge to all people living in the United States, regardless of their immigration or health insurance status. COVID-19 vaccination providers can seek appropriate reimbursement from the recipient’s plan or program (i.e. private health insurance, Medicare, Medicaid) for a vaccine administration fee. To find out more about vaccine safety, distribution and availability, visit Centers for Disease Control and Prevention (CDC).

Misinformation About Vaccines and Life Insurance Benefits: Getting a COVID-19 vaccine will have no bearing on whether Mutual of Omaha (or any U.S. life insurance company) will pay a policyholder’s life insurance claims.

Be vigilant! Remember to wear a mask and don’t forget these tips to help keep you safe.

Additional information on COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • Nausea or vomiting
  • New loss of taste or smell
  • Congestion or runny nose
  • Shortness of breath or difficulty breathing
  • Diarrhea

More Serious Symptoms

And since older people and people who have underlying medical conditions (like heart or lung disease or diabetes) seem to be at higher risk for developing more serious complications from COVID-19 illness, please seek emergency medical care immediately if you or an older person exhibits any of these symptoms:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips on face

This list does not include all possible symptoms. To make sure you have the most up-to-date list, visit the Centers for Disease Control and Prevention (CDC) page on COVID-19 symptoms.

The best way to avoid becoming infected with the coronavirus is to practice social distancing. This means avoiding large gatherings and staying at least six feet apart from others. When you do go out, or if you’re interacting with someone you don’t live with, it’s strongly recommended for everyone to wear a mask that covers their mouth and nose.

Other preventive measures include:

  • Washing your hands often with soap and warm water for at least 20 seconds
  • Using a hand sanitizer that contains at least 60% alcohol
  • Covering your cough or sneeze
  • Avoiding touching your eyes, nose and mouth
  • Cleaning and disinfecting frequently touched objects and surfaces
  • Getting plenty of sleep, drinking lots of fluids and eating nutritious food

The CDC also recommends having enough groceries, medications and household items on hand to allow you to remain at home for a period of time. Should you become ill, the CDC asks that you do not visit your doctor’s office or an emergency room without calling ahead for instructions. This is to prevent potentially exposing healthcare workers and other patients.

You’ll find more information for high-risk individuals on the CDC website at CDC.gov.

If you’re wondering whether or not you should get tested, the CDC recommends you get tested if you...

  • Are experiencing any of the COVID-19 symptoms
  • Have been in close contact (within six feet) for at least 15 minutes with someone with confirmed COVID-19
  • Have been asked or referred to get testing by your healthcare provider, local or state health department

Not everyone needs to be tested, but if you are, be sure to self-quarantine/isolate at home until your test results come in.

To test for current infection, You can visit your state or local health department’s website to look for the latest local information on testing.

If you have symptoms of COVID-19 and want to get tested, call your healthcare provider first.

Here are ten tips on how to care for yourself and help protect others.

  1. Stay home. If you must go out wear a mask.
  2. Monitor your symptoms carefully. If your symptoms get worse, call your healthcare provider immediately.
  3. Get rest and stay hydrated.
  4. If you have a medical appointment, call the healthcare provider ahead of time and tell them that you have or may have COVID-19.
  5. For medical emergencies, call 911 and notify the dispatch personnel that you have or may have COVID-19.
  6. Cover your cough and sneezes with a tissue or use the inside of your elbow.
  7. Wash your hands often with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  8. As much as possible, stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. If you need to be around other people in or outside of the home, wear a mask.
  9. Avoid sharing personal items with other people in your household, like dishes, towels, and bedding.
  10. Clean all surfaces that are touched often, like counters, tabletops, and doorknobs. Use household cleaning sprays or wipes according to the label instructions.
illustration of a clipboard on a light blue background with a medical plus sign in light blue on a dark blue circle in the middle of it
Information for our Medicare Supplement Customers
  • Your Medicare Part B (Medical Insurance) covers a test if you have Coronavirus. This test is covered when your doctor or a health care provider orders it, if you get the test on or after February 4, 2020. You usually pay nothing for Medicare-covered clinical diagnostic laboratory tests. To learn more, visit Medicare.gov.
  • Your Medicare supplement plan covers foreign travel emergency (up to plan limits) as stated in your policy.

Helpful links for accessing your account

  • If you have any questions regarding your insurance policy, we encourage you to access your account from home 24/7 using our online portal, Customer Access, or our automated phone system (800-775-6000) to view policy information, update payment/billing information and more.
  • Group Insurance policyholders who have registered online can access their account using the Employer Access.
  • Providers are asked to visit Provider Access portal.

Stay informed

We continue to closely monitor the pandemic and evaluate additional measures to support our customers as needs arise. Check back often for ongoing updates.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov or your local health department website.