Help Finder

Please select a topic below so we can get you the help and contact information you need.

Account Information

Update personal information, setup online account(Customer Access), more +

Claims

Start a claim, Explanation of Benefits (EOB), deductible information, more +

Policy Status

Cancel or reinstate a policy, check current policy status, application withdrawal, more +

Coverage & Benefits

Learn about your policy, update beneficiaries, request a duplicate policy, more +

Payment & Billing

Make a payment, billing inquiries, setup automatic bill pay, more +

Other

All other customer inquiries

Help yourself with these self-service options

Online

Customer Access

Manage your policy and account online

Our secure site gives you convenient access to your account, so you can review your policies, make payments and much more, with new features added periodically.

By Phone

Automated Phone Experience

Available 24/7

Our automated phone system is available to help you any time, night or day.

  • Make a payment
  • Request a duplicate Medicare Supplement ID card
  • Obtain policy status and values, payment due date and payment amount
Before you call, please have available:
  1. The policy number or coverage ID
  2. The Policyowner or Insured’s date of birth

800-775-6000

Not an individual policyowner?

If you're not an individual policyowner or acting on behalf of one, please use the following link to find contact information for other audiences including:

  • New customers looking to purchase a policy
  • Individuals insured through their employer
  • Employers
  • Providers
  • Organizations
  • Sales Professionals

Additional Contact Information