Protection for the unexpected

Finding resources to handle sudden, unexpected emergencies while traveling can be difficult. That's where travel assistance can help. It provides around-the-clock access to services for employees and their families on any single trip, up to 120 days in length, more than 100 miles from home.

Plus, our identity theft benefit, which is bundled automatically with travel assistance, helps provide employees even more peace of mind.

How it Works

Services are provided through AXA Assistance USA, boasting the largest travel assistance network in the world. They provide employees and their families with worldwide support 24/7 from a team of travel professionals who coordinate assistance for emergencies wherever they occur.

And whether at home or traveling abroad, identity theft assistance helps provide identity protection through education, prevention and recovery information.

The Details

Service Features

  • Pre-trip assistance to help minimize travel hassles
  • Immediate attention for emergencies while traveling
  • Emergency travel support
    • Translation and interpreter services
    • Locating legal services
    • Baggage assistance while traveling on a common carrier
    • Emergency payment and cash
    • Emergency messages to family
    • Document replacement
  • Medical assistance
  • Identity theft
    • Education and prevention
    • Recovery information
    • Customer assistance and support

Case Studies


An employee from California was diagnosed with an acute respiratory condition and hospitalized in the Philippines for 59 days. Once the patient’s condition stabilized, travel assistance arranged for an air ambulance and a critical care team to escort the patient back to the United States, a ground ambulance upon arrival and readmission into a California hospital. For this employee travel assistance not only provided potentially lifesaving support, they saved $175,000* in air ambulance and medical staff fees.

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An employee vacationing in London suffered the sudden loss of her husband. Because her employer offered travel assistance, she had access to around-the-clock resources that worked with the funeral home abroad, and coordinated the repatriation of her husband’s remains back to their home state. For this family, travel assistance not only provided much needed support in a stressful situation, they saved $2,215* in repatriation fees.

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