Available when employees need it most

Coping with the diagnosis of a critical illness is overwhelming. Employees should be focused on treatment and recovery, not the stress of comparing medical costs, transferring records or getting pre-authorized for care.

How it Works

When an employee purchases critical illness insurance coverage and is diagnosed with a critical condition, they have access to Advocacy Services* with skilled clinicians and nurses who provide personalized, problem-solving assistance in a one-on-one setting.

The goal is to help employees understand their diagnosis and treatment options and how to best utilize their benefits. Advisors offer suggestions and solutions in simple and straightforward terms – with support that is friendly and personal.

The Details

Service Features

  • Assistance finding a doctor, hospital or community resources
  • Help with referrals, pre-authorization and scheduling appointments
  • Cost and quality comparisons to provide options for less expensive care and certain pharmaceuticals
  • Explanations of test results and what to expect with surgeries
  • Coordination of home healthcare visits and equipment
  • Lifestyle coaching to improve overall health

Getting Help is Easy

  1. 1

    Call 866-372-5577866-372-5577, Monday through Friday, 7a.m. - 7p.m.

  2. 2

    Verify name and company with the care advocate

  3. 3

    Inform the care advocate of the inquiry related to the diagnosis

We are here for you