Available when employees need it most

Coping with the diagnosis of a critical illness is overwhelming. Employees should be focused on treatment and recovery, not the stress of comparing medical costs, transferring records or getting pre-authorized for care.

How it Works

With Advocacy Services* available through your critical illness insurance coverage, you have access to skilled clinicians and nurses who provide friendly, personalized and confidential problem-solving assistance in a one-on-one setting.

The goal is to help employees understand their diagnosis and treatment options and how to best utilize their benefits. Advisors offer suggestions and solutions in simple and straightforward terms – with support that is friendly and personal.

The Details

Service Features

  • Assistance finding a doctor, hospital or community resources
  • Help with referrals, pre-authorization and scheduling appointments
  • Cost and quality comparisons to provide options for less expensive care and certain pharmaceuticals
  • Explanations of test results and what to expect with surgeries
  • Coordination of home healthcare visits and equipment
  • Lifestyle coaching to improve overall health

Getting Help is Easy

  1. 1

    Call 866-372-5577866-372-5577, Monday through Friday, 7a.m. - 7p.m.


  2. 2

    Verify name and company with the care advocate


  3. 3

    Inform the care advocate of the inquiry related to the diagnosis