Manage Your Prescription Drug Plan (PDP) Account
Beginning Jan. 1, 2025, we will no longer offer Prescription Drug Plans. We're still committed to helping you with your other insurance needs.
Your 2024 coverage is active through Dec. 31, 2024. You must enroll in a new plan for 2025. You're eligible for a special enrollment period and have until Feb. 28, 2025, to enroll in a new plan. For more details, refer to the official letter you received from us about changes to your PDP coverage.
If you did not receive a letter, please submit an online request form or contact Member Services at 855-864-6797 (TTY: 800-716-3231).
For help finding a plan:
Didn't receive a letter about changes to your PDP coverage?
Request to have a copy of your letter mailed to you
Mutual of Omaha won't offer prescription drug plans in 2025. If you are a 2024 member, you should have received a letter from us that provides proof you have a special right to join a different Medicare plan. If you have not received your letter, you may request a copy.
If you have questions, please call Member Services at 855-864-6797 (TTY: 800-716-3231).
Plan your final payments
Stop auto-payments set up through your bank
If you currently make automatic premium payments through your bank, you should stop all future payments by Dec. 31, 2024, to ensure no extra payments are sent to Mutual of Omaha.
Plan for your final automatic premium payment
If you currently make automatic premium payments through your plan, you can expect Mutual of Omaha to withdraw your last premium payment on Dec. 1, 2024.
Want to pay a bill?
Online bill pay
You can make a one-time payment or set up automatic recurring payments by credit card or Electronic Funds Transfer (EFT) through our secure online portal.
Visit Payment Portal
Over the phone
To pay by phone, call Customer Service at 1-877-770-9808, Monday through Friday, 8:00 a.m. to 9:30 p.m., Eastern Time. TTY users, call 1-866-544-2982. Customer Service can also arrange to have your monthly premium payment automatically deducted from your Social Security or Railroad Retirement Board benefit check.
Through the mail
If you prefer to mail your payment by check (do not send cash), make your check payable to: Omaha Health Insurance Company.
Send Payments to:
Omaha Health Insurance Company
P.O. Box 809453
Chicago, IL 60680-9453
Please remember to include your Mutual of Omaha Rx member ID number. Do not send cash.
Helpful resources
Find medication costs and in-network pharmacies
Use our helpful tools to find medications and their costs within your plan, or to search our pharmacy network.
Search Medication & PharmaciesEnroll in home delivery for your medications
Have your long-term medications delivered right to your mailbox. Choose home delivery from Express Scripts® Pharmacy, our mail-order pharmacy, to get preferred pricing, easy refills and free standard shipping.
Sign In to Get StartedSummary of benefits
The Summary of Benefits provides a summary of what the plan covers and what you pay.
Summary of BenefitsEvidence of coverage
The Evidence of Coverage provides details about the Mutual of Omaha Rx prescription drug plan. Note: If you were automatically enrolled in the plan by CMS, be sure to review the Evidence of Coverage Rider as well. See Chapter 7 for information about the grievance, coverage determination (including exceptions), and appeals processes.
Evidence of CoverageOnline account management
Manage all your Mutual of Omaha accounts, including your Prescription Drug Plan, in one place through Customer Access.
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New to Customer Access? Create a Customer Access Account
Member resources
Member support
Our Customer Service Department is here to help answer your questions.
Customer Access
Your one stop to manage your account.
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