GPS Representative

As a Group Enrollment Representative, you’ll spend your day reviewing member eligibility, enrollment, and coverage changes for group employers. You’ll gather and clarify information through inbound and outbound phone calls, emails, and written requests to ensure each request is handled accurately and efficiently. You’ll manage tasks from start to finish in a fast-paced production environment while meeting established service, production, and quality expectations. A key part of your role will be analyzing verbal and written requests to determine what is needed, completing supported actions, and providing clear customer education when a request falls outside contractual guidelines. You’ll help resolve inquiries from employers, employees, brokers, and internal business partners with efficiency, accuracy, and care. By maintaining accurate data, following contractual requirements, and communicating clearly, you’ll help build strong customer relationships and support the organization’s ability to provide reliable, high-quality service to policyholders. 

WHAT WE CAN OFFER YOU:

• Hourly Pay: $22.00, plus annual bonus opportunity.   
• 401(k) plan with a 2% company contribution and 6% company match.   
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.   
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Handles eligibility processing, responds to customer inquiries by investigating and resolving issues, and meets production, quality, and time service requirements while maintaining confidentiality. 
• Establishes and maintains effective working relationships with company personnel to ensure successful program implementation and delivery. 
• Evaluates and maintains the eligibility of certificate holders for enrollment to support claims, ensuring compliance with policyholder contracts and legal requirements.
• Communicates with policyholders, employees, brokers and internal business partners (inbound and outbound phone and email) to obtain necessary information, educates them on contract provisions, resolves eligibility and billing issues, and provides daily management updates on workload and inventory

WHAT YOU’LL BRING:

• Excellent customer service and human relations skills with good verbal and written communication abilities.  
• Ability to effectively convey instructions and information to associates and customers.   Strong math, analytical, and problem-solving abilities.   
• Demonstrates sound judgment, creativity, and flexibility.   
• Proficient in using personal computers, Microsoft applications, typing, data entry, and operating a computer keyboard and calculator accurately and attentively.   
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. 
• Able to work remotely with access to a high-speed internet connection and located in the United States. 
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PREFERRED:

• Previous call center and phone based experience
• Knowledge of eligibility requirements, master contract provisions, and applicable federal/state laws
• Knowledge of contract provisions and their impact on the ability to collect premiums and determine eligibility

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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