Manager Customer Engagement

As Manager Customer Engagement, you’ll lead the strategy and execution of how we connect with our customers across the entire lifecycle. You’ll shape the experience, drive loyalty, and influence business results by building thoughtful engagement strategies, leading a high-performing team, and partnering across the organization to create consistent, meaningful customer touchpoints.  This role is ideal for someone who loves blending strategy, creativity, analytics, and leadership—and who thrives in a highly collaborative environment.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $112,000 - $150,000 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. [remove if open to sponsorship]

WHAT YOU'LL DO:

• Set the customer engagement strategy and vision for the business unit, creating a unified approach to customer communication and touchpoints across the full customer lifecycle.
• Design, launch, and optimize engagement campaigns that increase loyalty, retention, and product adoption, using customer insights, data, and best practices.
• Define, track, and improve KPIs (engagement, persistency, product ownership, etc.), using analytics to guide decisions, demonstrate ROI, and continuously improve results.
• Build strong cross-functional partnerships with Product, Marketing, Customer Research, CX, Service, and Technology teams to align strategy and deliver consistent customer experiences.
• Lead and develop a high-performing customer engagement team, including hiring, coaching, performance management, and creating a collaborative, results-driven culture.

WHAT YOU’LL BRING:

• 3–5+ years of experience in Customer Engagement, Customer Experience (CX), or Marketing leadership roles, with direct ownership of engagement or loyalty programs.
• Strong strategic, analytical, and financial skills, including KPI development, campaign optimization, and budgeting with demonstrated ROI impact.
• Proven ability to translate customer insights and data into action, building engagement strategies that drive measurable business outcomes.
• Exceptional communication and stakeholder management skills, with experience partnering cross-functionally in complex organizations.
• Demonstrated people leadership experience, including coaching, developing talent, and leading teams through change.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Candidates who reside within a reasonable commuting distance to our home office in Omaha, NE are strongly preferred to allow for occasional in office collaboration.
• Experience leading cross-functional initiatives in a matrixed environment.
• Experience leading and implementing customer research efforts.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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