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Manager, PFML Absence Implementation - Remote

Location: Remote
Work Type: Full Time Regular
Job No: 504543
Categories: Leadership
Application Closes: Open Until Filled

2026-02-11

You will be responsible for leading the end-to-end implementation of employer PFML absence and leave programs, including, FMLA, Paid Family & Medical Leave (PFML), parental and bonding leave, corporate paid leave, and ADA/PWFA accommodation processes. This role ensures that all implementations are executed with operational excellence, regulatory accuracy, and exceptional employer experience. You will lead a team of implementation consultants and analysts, driving our process standardization, partnering cross functionally to support evolving regulatory requirements, and ensures delivery of scalable solutions for large, multistate employer clients.

WHAT WE CAN OFFER YOU:

Estimated Salary: $115,000 - $135,000, plus annual bonus opportunity
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

Oversee end-to-end implementation of PFML absence and leave programs from contract signing through post-implementation stabilization, ensuring consistent, high-quality delivery.
Ensure compliance with federal and state regulations (FMLA, PFML, statutory disability, ADA/PWFA, paid leave) and employer-specific policies across all implementations.
Guide employers in designing and interpreting complex, multi-state leave programs, including bargaining agreements and supplemental offerings, while advising on best practices, operational readiness, and change management.
Build and maintain strong relationships with brokers, consultants, and key stakeholders to support smooth, successful implementations and long-term partnership.
Establish and enforce standards, templates, quality controls, and performance expectations; identify operational and compliance risks, monitor key metrics, and report progress to leadership.
Partner cross-functionally with Product, Compliance, Legal, Underwriting, Claims, Billing, Enrollment, and technical teams to lead project-driven work, ensure accurate configuration and readiness, and maintain ongoing alignment; provide insights from implementation trends and client feedback to support product and regulatory updates.
Lead, develop, and mentor a high-performing implementation team with a focus on talent selection, career growth, performance management, and succession planning, while fostering accountability, continuous improvement, operational efficiency, and a customer-centric culture.

WHAT YOU’LL BRING:

Proven leadership experience in operations within experience implementing absence, disability, or leave management programs.
Strong regulatory knowledge, including PFML, paid leave, FMLA, ADA/PWFA, and complex employer-specific policies.
Demonstrated success leading teams through large, complex, multi-state employer implementations.
Strong ability to interpret regulations, apply policy accurately, and guide employers through compliance-sensitive decisions with confidence.
Experience designing and improving processes, establishing operational governance, and driving continuous improvement.
Excellent analytical, decision-making, and project management skills, with the ability to manage complexity and competing priorities.
Exceptional communication and collaboration skills, including the ability to translate complex concepts for clients, brokers, cross-functional partners, and senior leadership.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Experience within a carrier, TPA, or HR technology environment supporting absence solutions
Familiarity with claims, enrollment, EDI, and related group benefits operational functions
Experience supporting product development, market expansion, or regulatory readiness workstreams

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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Manager, PFML Absence Implementation - Remote

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An inclusive culture

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