Information Services Manager (ISM) - Customer and Policy Data Platforms

WHAT YOU’LL DO:

• Lead a team that supports two legacy, monolithic operational systems (one COBOL based and one Java based) that underpin core Individual product Customer and Policy capabilities.   
• Stand up and lead a modern Customer & Policy data capability, making our Operational Data Vision a reality through domain centric, event driven data products.   
• Build, coach, and retain a highly performing, inclusive team through clear expectations, accountability, recognition, and growth opportunities while also recruiting and developing the right mix of skills to support both legacy and modern data capabilities   
• Champion Mutually Connected values and promote an inclusive employee experience and encourage self-directed teams and intrinsic motivation while addressing performance issues directly and constructively  
• Ensure compliance with SDLC, incident, problem, change, and audit standards while demonstrating effective financial stewardship across labor, vendors, and tooling   
• Apply Organizational Change Management practices to guide teams through transformation and champion Agile and SAFe principles while balancing flexibility with discipline   
• Build strong peer relationships across technology, architecture, and business teams and manage vendors and external partners through effective statements of work, cost controls, and performance metrics   
• Lead teams responsible for mission critical, monolithic operational platforms supporting Individual product Customer and Policy capabilities and improve operational sustainability by addressing workflow inefficiencies, unplanned work, and support load   
• Redesign intake, prioritization, and execution models to improve transparency and predictability while also stabilizing delivery while preparing platforms for gradual modernization and integration with future data capabilities   
• Establish domain-aligned, event-enabled microservices and data products that improve agility, scalability, and data consistency across the platform. Partner with Enterprise Architecture, Data Governance, and Platform teams to implement modern data patterns   
• Ensure forward-looking initiatives are protected from operational drag while remaining aligned to enterprise standards and use Customer & Policy as a reference domain for how operational data should be delivered across the enterprise   
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

 PREFERRED:

• 5+ years of Information Systems or technology leadership experience, or equivalent combination of leadership and technical experience  
• Bachelor’s degree in information technology, Computer Science, Business, or equivalent experience   
• Experience with domain centric or event driven data architectures and exposure to data mesh, knowledge graph, or operational data modernization initiatives   
• Background supporting large-scale operational systems in regulated or complex enterprise environments and formal training in leadership or change management   
• Demonstrated success leading teams through operational stabilization and modernization and proven ability to collaborate across organizational boundaries to deliver complex solutions   
• Strong understanding of data platforms, pipelines, and hybrid legacy/modern architectures   

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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