Bilingual Underwriting Support Analyst I- Call Center – Remote

The Bilingual Underwriting Support Analyst will be working in a high-volume call center taking incoming calls from agents, producers, and customers.  You'll perform a variety of functions within Individual Underwriting Support that contribute to the issuance and servicing of individual life and health new business applications. The Bilingual Underwriting Support Analyst collects necessary underwriting requirements via telephone, email or other underwriting business applications for the underwriter to use to determine insurance eligibility. 

Training will begin January 16th and hours for training are:

8:00am-4:30pm CST for 4 weeks.

Following training, you will be assigned to work either 8:00am-4:30pm, 8:30am-5:00pm or 9:00am-5:30pm, CST.

WHAT WE CAN OFFER YOU:

• Estimated Hourly Wage: $20.50 - $21.50, plus annual bonus opportunity. 
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 

WHAT YOU'LL DO:

• Play a key role in driving business success by evaluating situations, solving complex issues, and thoroughly reviewing details to process new business applications efficiently and accurately.
• Attention to detail is essential. You’ll identify when information or underwriting requirements are incorrect, incomplete, or need verification, and distinguish between varying details to determine what is most relevant.
• You’ll use a variety of systems and tools to support multiple underwriting areas while managing calls in a high-volume environment. Multi tasking between multiple systems, actions, and deliverables is essential. Proficiency in soft phone handling is essential to transfer calls accurately and keep the call running smoothly.
• You’ll develop and apply critical thinking and problem-solving skills to recognize issues, analyze complex information, and break it down into manageable parts. Working collaboratively, you’ll help recommend process improvements that enhance the customer experience while continuously learning and growing in the role. Being able to meet performance goals and take on additional responsibilities within the needs of the business and clients as a service center is essential.
• Clear, concise, and professional communication is key. You’ll deliver an exceptional customer experience by providing accurate product and process support, responding promptly, and following through on commitments to ensure every interaction exceeds expectations.

WHAT YOU’LL BRING:

• Demonstrated success in high-volume customer service or call center role, consistently delivering outstanding results while accurately identifying and addressing customer needs.
• Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment.
• Personal accountability to work an environment that is fast paced and has high expectations for quality and performance.
• Strong knowledge/skill/understanding of computer systems such as email, Microsoft products, and proficiency with keyboarding skills.
• Strong attention to detail with effective time management and organizational skills.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Knowledge of medical terminology.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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