EAP Work/Life Specialist - Remote

Location: Remote
Work Type: Full Time Regular
Job No: 503225
Categories: Customer Service, Administrative/Support
Application Closes: Open Until Filled

As an EAP (Employee Assistance Program) Work/Life Specialist, you'll provide EAP resources and information to internal and external individuals, pertaining to basic needs including financial, legal, child and elder care. You'll manage and contribute to the EAP resource website, including researching and identifying additional resources for employee assistance. You'll also provide immediate support and intake services for EAP customers seeking resource information on these basic needs, or prompt screening to a Licensed EAP Counselor as needed. 

WHAT WE CAN OFFER YOU:

  • Estimated Salary: $46,800 - $66,000 plus annual bonus opportunity.
  • Remote opportunity.
  • Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
  • Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
  • Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
  • Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
  • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

  • Provide direct EAP services to employees and families via phone for financial, legal, and caregiving needs.
  • Assess needs, offer resources, maintain case records, and ensure continuity of care.
  • Conduct initial intake, transfer calls to licensed counselors, and provide support during wait times.
  • Understand and promote EAP plans and resources, building relationships with vendors and partners.
  • Contribute to the EAP website and assist with training materials, staying updated on community services and industry changes.

WHAT YOU’LL BRING:

  • Respect for confidential information and strong attention to detail.
  • Proficiency in Microsoft Office and online databases.
  • Excellent communication, relationship-building, and customer service skills.
  • Ability to work independently and as part of a team, adapting to a changing environment.
  • Resourcefulness and strong listening skills to assess and meet customer needs.
  • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

  • Bachelor's Degree in Behavioral health and/or Education or related field.
  • 1-2 years EAP experience with previous customer service background.
  • Bilingual in English and Spanish.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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