Client Representative (Special Risk) – Omaha, NE

Location: Nebraska
Work Type: Full Time Regular
Job No: 503224
Categories: Customer Service
Application Closes: Open Until Filled

Mutual of Omaha is seeking a dynamic individual to join our Special Risk team as a Client Service Representative. In this role, you will play a vital part in contributing to the retention of Special Risk customers through dedicated client service. Your responsibilities will involve performing a variety of complex and sensitive policyowner service functions, ensuring efficient, effective, and high-quality customer service for policyholders, brokers, and providers.


  • Estimated Hourly Wage:  $20.00 - $23.00/hr., plus annual bonus opportunity. 
  • Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
  • Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
  • Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
  • Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
  • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.


  • Determine the intent of Policyholders & Brokers, and Providers inquiries regarding implementation, enrollment, and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations.
  • Review and analyze all submitted data, initiating calls to Policyholders and Brokers to obtain missing information or clarify questions, ensuring proper handling on the front end.
  • Train and or provide explanations to Policyholders and Brokers on benefits eligibility, and other business processing as needed to ensure efficient and effective service.
  • Provide excellent service recovery, turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience.
  • Develop and maintain lasting and effective working relationships with both internal and external business partners to further the department's vision and goals.


  • Knowledge of insurance products.
  • Demonstrated attention to detail & ability to make sound, justified decisions.
  • Demonstrated ability to provide quality and thorough customer service.
  • Demonstrated organizational and analytical skills.
  • Demonstrated ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
  • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment. 


  • Customer service experience.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at Please allow at least one week from time of applying if you are checking on the status.


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