EAP Counselor (Workplace Solutions) - Remote

Location: Various Locations
Work Type: Full Time Regular
Job No: 500390
Categories: Human Resources, Administrative/Support, Remote Work
Application Closes: Open Until Filled

Provide Employee Assistance Program (EAP) services to internal and external individuals and groups. Including assessment, in the moment support, problem solving, resources, plan development, training and EAP education. Supports the department and EAP profession through provider network development, referral for services, case management and follow-up services.


  • Provide direct EAP service to employees and eligible family members through internal and external EAP program.
  • Internal EAP services involve face-to-face assessment, action planning, short-term problem resolution, partnership with community/internal resources, case management and follow-up.
  • External EAP services involve telephonic assessment, action planning, short-term problem resolution, explanation of services and EAP education, referral to affiliate providers, resource referral, case management and follow-up.
  • Collaborate with EAP consultants on guided and mandatory referrals for both internal and external EAP programs. Address job performance issues with employee, affiliate providers and business partners to empower meaningful change in the workplace.
  • Contribute to maintaining and expanding provider network. Proficiency at using online directories and resources to locate potential providers and contract for services.
  • Contribute to expansion of service delivery through direct care, telehealth care and web-based service points of contact.
  • Contribute to EAP awareness within Mutual of Omaha by participating on various committees, employee resource groups or training opportunities.
  • Maintain and protect client confidentiality consistent with acceptable professional standards, ethics and protocol, with special consideration to appropriate release of information and consent with workplace referrals.
  • Willing to embrace EAP service deliver across a variety of multimedia tools to meet the client and enhance quality of services for customers.
  • Willing to accept and collaborate on additional projects to improve EAP service delivery for employees, companies and business partners.


  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.
  • Must be located in United States or Puerto Rico.
  • Master's Degree in Counseling, Mental Health, Social Work, Chemical Dependency or related field.
  • Licensed (or license eligible) to practice Mental Health in state where applicant resides. 
  • Three or more years' experience in behavioral health required. 
  • Experience and knowledge in assessment, counseling, chemical dependency, wellness, workshop design/training, and consulting.
  • Strong communication skills; Bilingual communication in English and Spanish preferred. 
  • Ability to respect and protect confidential information.
  • Strong attention to detail and ability to multi-task and work in a fast-paced environment.
  • Proficient in using Microsoft office and skilled in using on-line database for record keeping.
  • Excellent human relations, customer service, teamwork, and communication skills.
  • Ability to work on-call 24 hours per day, 7 days per week on a rotating basis.


  • A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 300 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Salary Range: $55,920 - $75,000. 
  • Pay commensurate with experience.
  • Recognized as a certified Great Place to Work®.


Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.