Service Specialist - Workplace Solutions - Remote

WHAT YOU'LL DO:

• Determines the intent of Policyholders & Brokers, and Group Office inquiries regarding implementation, enrollment, and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations.
• Reviews and analyzes all data submitted and, when necessary, initiates calls to Policyholders and Brokers to obtain missing information or clarify questions to ensure proper handling on the front end.
• Trains and or provides explanations to Policyholders and Brokers on billings, enrollments procedures and other business processing when needed to ensure efficient and effective service.
• Provides excellent service recovery, to include turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience.

ABOUT YOU:

• You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
• You are able to work remotely and have access to high-speed internet.
• Must be located in United States or Puerto Rico
• Excellent human relations skills
• Good oral and written communication skills
• Knowledge of group insurance products
• Demonstrated ability to provide quality and thorough customer service
• Demonstrated organizational and analytical skills

VALUABLE EXPERIENCE:

• Knowledge of group insurance products
• Excellent teamwork skills  
• Strong background in contract language 
• Bachelor’s degree  

WHAT WE CAN OFFER YOU:

• A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
• An organization that feels like a small, close-knit community and has the strength of a Fortune 300 company.
• Tuition reimbursement, training and career development.
• Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
• Flexible spending accounts for healthcare and childcare needs.
• 401(k) plan with a 2% company contribution and 6% company match.
• Competitive pay with an opportunity for incentives for all associates.
• Flexible work schedules with a healthy amount of paid time off.
• For more information regarding available benefits, please visit our Career Site.
• Salary Range: Minimum: $18.50 MidPoint: $22.98 Maximum: $27.45
• Pay commensurate with experience.
• Recognized as a certified Great Place to Work®.

  

  

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.