Service Specialist - Workplace Solutions - Remote

Location: Various Locations
Work Type: Full Time Regular
Job No: 500374
Categories: Customer Service, Administrative/Support, Remote Work
Application Closes: Closes May 19, 2022

Does having the power to help others provide you with incredible fulfillment? What if you could grow a career out of it? As a Service Specialist working with group insurance, you will put your passion (for compassion) to work, in an environment where every day is different and dynamic. You and your team will form the front line of support for our policyholders, brokers and group office personnel. They will depend on you for timely answers, ranging from general product inquiries to plan implementation, enrollment and billing specifics. Your responsibilities will also include a range of complex and sensitive policy-owner functions, allowing you to flex your creative muscles in a variety of ways. You’ll use your powers of critical thinking and problem solving to get to the heart of the matter efficiently. You’ll thoughtfully apply product knowledge. And you’ll fully understand the customer’s unique needs to deliver effective, personalized solutions. Of course, your impact won’t be limited to just answering questions and troubleshooting. To ensure the greatest level of retention, you will champion the customer-focused values Mutual of Omaha is known for with each interaction, including the tough ones. This means you will have opportunities to transform complex challenges into positive customer experiences. Combine your powers with ours, and turn your passion for helping into your profession. 

WHAT YOU'LL DO:

  • Determines the intent of Policyholders & Brokers, and Group Office inquiries regarding implementation, enrollment, and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations.
  • Reviews and analyzes all data submitted and, when necessary, initiates calls to Policyholders and Brokers to obtain missing information or clarify questions to ensure proper handling on the front end.
  • Trains and or provides explanations to Policyholders and Brokers on billings, enrollments procedures and other business processing when needed to ensure efficient and effective service.
  • Provides excellent service recovery, to include turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience.

ABOUT YOU:

  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.
  • Must be located in United States or Puerto Rico
  • Excellent human relations skills
  • Good oral and written communication skills
  • Knowledge of group insurance products
  • Demonstrated ability to provide quality and thorough customer service
  • Demonstrated organizational and analytical skills

VALUABLE EXPERIENCE:

  • Knowledge of group insurance products
  • Excellent teamwork skills  
  • Strong background in contract language 
  • Bachelor’s degree  

WHAT WE CAN OFFER YOU:

  • A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 300 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Salary Range: Minimum: $18.50 MidPoint: $22.98 Maximum: $27.45
  • Pay commensurate with experience.
  • Recognized as a certified Great Place to Work®.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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