Sr DSC Training Specialist - Omaha, NE or Remote

Location: Various Locations
Work Type: Full Time Regular
Job No: 499666
Categories: Administrative/Support, Remote Work
Application Closes: Open Until Filled

This position is responsible for developing, delivering and maintaining DSC (Direct Sales Center) training curriculum. May oversee, lead, implement, coordinate, and/or provide training. Evaluate training effectiveness and monitor quality to support the retention of covered material and to contribute to the professional growth of associates. Provide direction on the assessment of programs and methodologies to ensure that development and training initiatives are successful.


  • Develop, coordinate, and produce training programs using adult learning principles to contribute to the success of personnel
  • Identify, oversee, develop, update and maintain appropriate training materials, tools, programs, and procedures in an accurate and timely manner in order to support the staff and functions of the department
  • Ensure curriculum meets learning objectives and contributes to an overall, enhanced performance outcome
  • Revise training procedures and related documentation as needed. Calibrate with management to design, execute, and support development initiatives and identify appropriate support resources and processes. May oversee the development of new training programs
  • Monitor training effectiveness by observing training sessions
  • Prepare and deliver observation evaluations in order to provide performance evaluations as well as recommendations to management on possible improvement opportunities
  • May research, evaluate and prepare cost benefit analysis and make recommendations regarding technology-based training
  • Ensure representation on special projects. Maintain current knowledge of company products and services, relevant systems and various methods of training delivery
  • Be a subject matter expert (SME) on the DSC training materials and resources
  • Gather, analyze and incorporate input from multiple stakeholders to design, create, deliver and maintain learning resources (Axonify, Talla, etc.)
  • Ability to take on special projects and responsibilities that will take advantage of your unique product knowledge and advanced training skills
  • Ability to collaborate with different teams, departments, and personnel to accomplish assigned tasks or projects
  • Serve as a mentor for other members of the team
  • Maintain files and records of training attendance, completion, certification and evaluation
  • Obtain and interpret feedback of results to determine if the training was effective, and to identify opportunities to improve materials, coursework, and results
  • Develop training activities to assist trainers to strengthen their training tools
  • Evaluate training's impact and results in the business and in training; reports findings and makes a significant contribution to planning and other core processes
  • Possesses flexibility related to scheduling in order to meet deliverables and due dates


  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.
  • Experience in development of training materials, procedures, and the delivery of effective training in a variety of environments
  • Knowledge of insurance products (i.e. Medicare Supplement, Accidental Death, Cancer, and Life insurance)
  • Highly developed leader skills
  • Strong planning, organizational, analytical, decision-making, and problem-solving abilities
  • Strong oral and written communication skills and well-developed/excellent classroom/presentation skills
  • Broad knowledge of insurance industry and strong understanding of corporate and division policies, practices, and procedures
  • Demonstrated teamwork, initiative and the ability to accomplish tasks independently with minimal direction and continuous process improvement efforts
  • Strong technical background with the ability to use various software applications (Clarabridge, Calabrio, Jira, Talla, Teams, Market on Demand, Peoplesoft, MS office suite of products)
  • Strong human relations and customer service skills
  • Ability to handle detail work accurately within established deadlines and under pressure
  • Licensed Insurance Agent or equivalent work experience
  • Experience and/or Ability to take Sales Calls for demo, training, and DSC Support purposes
  • Ability to travel to Home Office if required for High Impact Trainings, Projects, or Implementations


  • A diverse workplace where associates feel a sense of belonging.
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Minimum: $54,822 MidPoint: $71,269 Maximum: $87,715
  • Pay commensurate with experience.


Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.