Questions About the Transition?
Call the Customer Service Number on the
Back of Your ID Card
We've Made it Easy for You to Transition
Now that Coventry has acquired Mutual of Omaha's Nebraska and Iowa employer-based group health insurance business, we want to make sure the transition goes smoothly for you and that you have all of your questions answered.
You Don't Have to Do Anything to Transition to Coventry – and Neither Do Your Network Health Care Providers
- Your benefits and premiums remain the same
- You will access the same provider network
- You can continue to use your current insurance ID card, until you receive a new one from Coventry
- Even then, you'll be calling the same customer service numbers
Little change is expected in your provider network. Most network providers will automatically remain in the network, and Mutual and Coventry are committed to sign up or replace those few that fall outside of our provider network. So unless they decide to opt out, with very few exceptions you will be able to continue to see the same providers you see now – and, whenever you call customer service, you'll be talking to the same friendly representatives at the health care customer service center in Aberdeen, South Dakota.
If you have any concerns or questions, you can call the customer service number on the back of your ID card.
Additional Information
Want to know if your doctor is in our network? Search online with Find a Doctor.
Fraud Alert
Watch Out for Telephone Scams
We recently learned that some of our plan members may be targets of a telephone scam requesting confidential financial information. The scam is trying to take advantage of the announcement that Mutual of Omaha is transitioning its health insurance business to Coventry Healthcare.
Some retirees have received calls from a company identifying itself as the "National Medical Office." The retirees are being told that due to the change in insurance companies (Mutual of Omaha to Coventry) they should be receiving a new insurance card within the next 5 business days. The caller then asks for information regarding the retiree’s checking or savings account to "help in the transition."
If you receive such a phone call, please do not provide your personal account data and please let your employer know. Please also notify our Corporate Investigations area (Sheila Harner at 402-351-8785 or Blake Cole at 402-351-2671). You may also report the contact to the Nebraska Attorney General’s office.
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