Employee Assistance Program

Four Ways to Access Care

If you have included our Employee Assistance Program (EAP) in your benefit plan, you and your employees can access care in a number of ways.

Self-Referral

Employees and their immediate family members may personally seek advice from EAP professionals 24 hours a day, seven days a week by calling the toll-free EAP number provided in their enrollment booklet.

Formal Referral

Managers and human resource professionals may refer an employee to the EAP when performance, attendance, behavior or safety concerns are identified. The EAP teams up with you by providing consultative support, identifying proper corrective action and making suggestions for alternate available strategies.

Workplace Consultation

We encourage employers to engage us as a consultant throughout the process of establishing reasonable suspicion for drug and alcohol testing. We can help you work through the process of awareness, corroboration, consultation and testing.

Training and Education

You can also call upon our EAP for training and education for your management staff to cover such subjects as:

• PABS – Performance, Attendance, Behavior and Safety
• Reasonable Suspicion for Drug and Alcohol Testing
• Workplace Violence
• Grief
• Family Medical Leave Act
• Critical Incident Stress Management

Manager support is important in identifying troubled employees and encouraging them to seek help for either work-related or personal issues. To request a copy of our Guide for Managers, please call 1-800-316-2796.