A Special Message to Our Customers in Illinois and Missouri Impacted by the December Flooding

The flooding was devastating for many residents in the declared disaster areas. Mutual of Omaha is taking steps to help provide some relief to our customers living in the designated disaster areas. Please call the appropriate number below for questions regarding premium extensions and/or claims on your policies.


Grace periods will be extended. If you are unable to make a premium payment because of this disaster, please call so we can help you keep your policy active.

  • Individual Coverage - 1-800-775-6000
  • Group Coverage – 1-800-369-3809
  • Special Risk – 1-800-524-2324


If you need claim payments sent to an alternate address, please call: 1-800-877-5176

Individual Coverage:

  • Health - 1-800-775-1000
  • Life - 1-800-775-6000
  • Annuities - 1-800-646-7592

Group Coverage:

  • Life - 1-800-775-8805
  • Disability - 1-800-877-5176
  • AD&D - 1-800-775-8805

Special Risk - 1-800-524-2324

(For IL Customers) Please also be advised of the availability of the Illinois Department of Insurance for filing a complaint regarding any disaster-related dispute or issue. You may call the Department’s toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf