| Department | Toll-Free Number | Hours of Operation |
|---|---|---|
| Claims | (800) 775-1000 | MONDAY - THURSDAY FRIDAY |
| Customer Service | (800) 228-7104 | |
| Group Annuities* | (800) 843-2455 | MONDAY - FRIDAY |
| Structured Settlement Annuities | If policy # starts with SSA: (800) 843-2455 Otherwise call: (800) 228-7104 |
MONDAY - FRIDAY |
| Visit Customer Service Area |
||
This customer service information is for employees who have insurance coverage through their employers.
| Service | Toll-Free Number | Hours of Operation |
|---|---|---|
| Life Claims | (800) 775-8805 | MONDAY - FRIDAY |
| Disability Claims | (800) 877-5176 | MONDAY - FRIDAY |
| Dental (Mutual of Omaha) Visit Web Site |
(877) 999-2330 | |
| Retirement Solutions Visit Web Site |
(888) 917-7191 | MONDAY - FRIDAY |
| Annuity Customer Service |
(800) 843-2455 | MONDAY - FRIDAY |
| All Other Services | (800) 948-9478 | |
| Visit Customer Service Area |
||
For enrollment, premium, billing, reporting and general administrative-type questions.
Determine the region in which your company is located:
| Region | Toll-Free Number | E-mail* |
|---|---|---|
| West Region | (800) 655-5142 | gps.west@mutualofomaha.com |
| Central Region | (800) 369-3809 | gps.central@mutualofomaha.com |
| East Region | (800) 769-7159 | gps.east@mutualofomaha.com |
| Visit Customer Service Area |
||

*Please do not put sensitive information in the subject line of your e-mail.
Use this form to submit a question or comment on a specific topic.
Mutual of Omaha is committed to the highest standards – for our products, our associates and for the individuals with whom we interact. Insurance fraud is a serious problem. Its impact extends beyond the insurance industry to our customers. Fraudulent claims drive up the cost of insurance and slow the claims process.
You can help. If you suspect fraudulent activity relating to any Mutual of Omaha company or product, please contact our Corporate Investigations Unit or contact our fraud hotline at (800) 936-9396.
For additional information, see Mutual of Omaha’s Policy Statement on Fraud and Abuse.
