Broker Products
Travel Assistance
Services are provided through AXA Assistance USA, boasting the largest travel assistance network in the world, providing employees with around-the-clock, worldwide support from a team of travel professionals who coordinate assistance for emergencies wherever they occur.
For more information
Download the travel assistance brochure (PDF)
View the program overview for employees (PDF)
Contact your local group sales and service office
Comprehensive Plan Features
All services are available to the employee, their spouse and dependent children.
Pre-Trip Assistance
- Passport, visa or other required documentation for foreign travel
- Travel, health advisories and inoculation requirements
- Domestic and international weather forecasts
- Daily foreign currency exchange rates
- Consulate and embassy locations
Emergency Travel Support Services
While traveling more than 100 miles from home for any single trip up to 90 days in duration, call Travel Assistance toll-free 24/7 for immediate help from a multi-lingual professional.
- Translation and interpreter services – available for access day or night
- Locating legal services – referrals for local attorney or consular offices; help maintaining business and family communications until legal counsel is retained; coordination of financial assistance for bonds/bail
- Baggage – locating lost, stolen or delayed baggage from common carrier travel
- Emergency payment and cash – coordination of cash advances for medical or other travel emergencies
- Emergency messages – recording messages for retrieval at any time
- Document replacement – for credit card, airline ticket, or other documents
- Vehicle return – if evacuation or repatriation is necessary
Medical Assistance
- Locating medical providers and referrals for local care
- Case communications on medical status and communications between patient and other interested parties
- Emergency evacuation if adequate medical facilities are not available
- Transportation home for further treatment or the return of mortal remains
- Transportation arrangements for the visit of a family member or friend, or return home for dependent children if hospitalization is more than seven days
- Hotel arrangements for convalescence prior to, or after, medical treatment
- Coordination of medical insurance
- Obtaining prescription drugs or other necessary personal medical items
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