Travel Assistance

Services are provided through AXA Assistance USA, boasting the largest travel assistance network in the world, providing employees with around-the-clock, worldwide support from a team of travel professionals who coordinate assistance for emergencies wherever they occur.

Comprehensive Plan Features

All services are available to the employee, their spouse and dependent children.

Pre-Trip Assistance

  • Passport, visa or other required documentation for foreign travel
  • Travel, health advisories and inoculation requirements
  • Domestic and international weather forecasts
  • Daily foreign currency exchange rates
  • Consulate and embassy locations

Emergency Travel Support Services

While traveling more than 100 miles from home for any single trip up to 90 days in duration, call Travel Assistance toll-free 24/7 for immediate help from a multi-lingual professional.

  • Translation and interpreter services available for access day or night
  • Locating legal services referrals for local attorney or consular offices; help maintaining business and family communications until legal counsel is retained; coordination of financial assistance for bonds/bail
  • Baggage locating lost, stolen or delayed baggage from common carrier travel
  • Emergency payment and cash coordination of cash advances for medical or other travel emergencies
  • Emergency messages recording messages for retrieval at any time
  • Document replacement for credit card, airline ticket, or other documents
  • Vehicle return if evacuation or repatriation is necessary

Medical Assistance

  • Locating medical providers and referrals for local care
  • Case communications on medical status and communications between patient and other interested parties
  • Emergency evacuation if adequate medical facilities are not available
  • Transportation home for further treatment or the return of mortal remains
  • Transportation arrangements for the visit of a family member or friend, or return home for dependent children if hospitalization is more than seven days
  • Hotel arrangements for convalescence prior to, or after, medical treatment
  • Coordination of medical insurance
  • Obtaining prescription drugs or other necessary personal medical items

Identity Theft Assistance

  • Education and prevention guides and tips to help avoid identity theft
  • Recovery information, instructions and guidelines in case of identity theft
  • Case managers available for assistance 24/7

Travel Assistance Plan Limitations

Expenses for emergency evacuation, medically necessary repatriation, repatriation of remains, return of dependent children, family or friend transportation arrangement and vehicle return up to $100,000 per person per event.

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