News Release

Survey: Mutual of Omaha Retirement Services Receives a 94% Overall Client Satisfaction Rating

OMAHA, Neb., May 8, 2013 – Mutual of Omaha Retirement Services received a 94 percent overall client satisfaction rating in a recent 401(k) customer satisfaction survey conducted by Chatham Partners, the company announced.

Mutual received ratings exceeding 90 percent in 9 of 10 key Overall Impressions metrics including: excellent reputation as a retirement services provider; offers full range of services; and provides high quality of service, Chatham Partners reported.

“We have developed our 401(k) service offering around a single idea—simplify the 401(k) experience, with features that help provide peace of mind to advisors, employers and their employees. It is gratifying that we are exceeding our customers’ expectations as reflected by a 94 percent overall client satisfaction rating. Ultimately, our goal is to help their employees achieve their own financial freedom in retirement,” said John Corrieri, Vice President of 401(k).

A leading independent market research firm that conducts client satisfaction and loyalty studies in the retirement services industry, Chatham Partners surveyed Mutual of Omaha Retirement Services’ entire 401(k) customer base to provide comprehensive data on all aspects of the company’s service offerings. This was the first year Chatham conducted this type of survey on behalf of Mutual of Omaha Retirement Services.

According to the survey, Mutual exceeded Chatham’s emerging market benchmark in 19 of 23 attributes including overall customer satisfaction and these key metrics:

Overall Impressions Metrics Ratings1
Excellent reputation as a retirement services provider 95%
Provides high quality service 93%
Offers full range of services 93%
Easy to do business with 91%
Helps me fulfill my fiduciary responsibilities 90%
Provides good value for the money 90%
1-Combined scores of “5,” “6” and “7” – representing the highest levels of satisfaction and loyalty

“Mutual of Omaha had an impressive performance in their first year of conducting a comprehensive Client Satisfaction Survey. It’s an extraordinary accomplishment for the company to outperform Chatham Partners’ Emerging Market Benchmark in 8 of 11 Overall Impressions and 11 of 12 Products and Services measures,” said Peter Starr, President of Chatham Partners. “Mutual of Omaha’s strong results are a testament to the company’s dedication to outcome oriented product offerings and client service.”

Corrieri said the survey results will also help guide and focus ongoing continuous improvement efforts.

“The voice of the customer is extremely important as we strive to make doing business with Mutual of Omaha as easy and rewarding as possible. This survey helps us fine-tune our 401(k) service offering to continue delivering on that promise,” Corrieri said.

For more information about Mutual of Omaha Retirement Services and other retirement products and services, visit Group variable annuity contracts underwritten by United of Omaha Life Insurance Company in all states except New York. In New York, Companion Life Insurance Company, Lynbrook, N.Y., underwrites the group variable annuity. Each underwriting company is solely responsible for its own contractual and financial obligations.

Mutual of Omaha is a full-service, multi-line organization providing insurance, banking and financial products for individuals, businesses and groups throughout the United States.